We are hiring! Come share your passion of sports, promoting an active, healthy lifestyle and helping people find the right equipment for the sports they love to play. Full-time & Part-time postitions are available!
Only serious applicants will be interviewed and contacted. Email us at info@sportsreplay.ca

Refund policies

Returns for products sold online:
Our policy lasts 30 days for all products sold online (see below for in store refund policy). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sports Replay - Sports Excellence is not responsible for return shipping charges

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, protein powders and supplements cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Jocks and Jills
Mouth Guards
Gift cards
Clearance items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 4 days after sold date for consignments and after 7 days for all other products sold in store.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sportsreplay.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged and covered under manufacturers warrenty. If you need to exchange it for the same item, send us an email at info@sportsreplay.ca and send your item to: 20560 Langley By-Pass Langley British Columbia CA V3A 6K8.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail or ship your product to: 20560 Langley By-Pass #101 Langley British Columbia CA V3A 6K8

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Refund policy for Products sold in store:

All items sold in store must be returned within 7 business days excluding consignments which must be returned within 4 business days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, protein powders and supplements cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Jocks and Jills
Mouth Guards
Gift cards
Clearance items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 4 days for consignment items and 7 days for all other items sold in store.

Refunds (if applicable)
Once your return is received and inspected, We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.